Slastan, a Karadjistan man, is willing to blow himself up aboard a Moscow plane bound for Madrid, but his plan is complicated when, due to a snowstorm, the flight is delayed. Staying in a hotel, the terrorist will have to live with the 332 people who he will kill until the storm ceases, which prevents him from continuing his mission. Slastan knows, speaks and relates to his future victims and begins to wonder if suicide and ending the lives of all these innocent people is really right.

Though no one can see him, Hollow Face lurks in the corners, desperately desiring love but only knowing how to spread fear and hate. He creeps into the life of John Farrow after Farrow’s beloved 13-year-old daughter Mia is assaulted in their home. The line between the real and the imaginary blurs as fissures start to open within the family unit. It seems that no security measure can keep Hollow Face out.

In Madrid, the orphan sisters Irene, Ana and Maite are raised by their austere aunt Paulina together with their mute and crippled grandmother after the death of their mother and their military father Anselmo. Ana is a melancholic girl, fascinated by death, after seeing her mother having a painful death and her father dead in bed.