Viewers go behind the cabin doors of a five-star mountain retreat to see the on-and-off duty shenanigans of the staff working around the clock to provide the ultimate winter vacation experience to the privileged class.

Whentherichandfamouswanttheultimatewinterskivacation,thehottestplacetogoisWhistler,BritishColumbiawherebreathtakingmountainadventuresareonlyrivaledbyoffslopeaprèsskiextravagance.Inatownwherethestakesareashighastheslopes,meetthewell-groomedstaffatthisluxuriousconciergecompanywhoarethebehind-the-scenesmagic-makersorchestratingonceinalifetimevacationsfortheirupscaleanddemandingclients.