Viewers go behind the cabin doors of a five-star mountain retreat to see the on-and-off duty shenanigans of the staff working around the clock to provide the ultimate winter vacation experience to the privileged class.

A runaway bride, Kate, making herself scarce for the holidays, meets a ski patrol rescuer, Jason, at a resort. Her December days begin to brighten, until her parents and jilted fiancé, Alex, show up at the mountain to reset the wedding for Christmas.

After colliding with a pedestrian on her bicycle who loses his memory following the accident, Darcy Archer becomes determined to help the handsome guy figure out who he is. In the process, she finds out a lot more about who she is, what she wants from life, and how this too-good-to-be-true guy might just be the man she’s been waiting to bump into all her life.